Refund policy

Refund & Cancellation Policy

Last Updated: August 8, 2026

At Garhakota Basket, we aim to provide quality products and a reliable shopping experience. This Refund & Cancellation Policy explains when an order may be cancelled or a refund may be provided.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

To request cancellation, please contact Garhakota Basket as soon as possible after placing the order.

2. Refund Policy

Refunds are not automatic. Any refund request will be reviewed by our team and approved only after verification.

A refund may be considered in situations such as:

  • Wrong product delivered
  • Damaged product received
  • Missing item from an order
  • Product received in an unacceptable condition
  • Other valid issues identified and approved by Garhakota Basket

The final decision regarding eligibility for a refund will be made after reviewing the customer’s request and available evidence.

3. Refund Request

Customers may be required to provide relevant information such as:

  • Order ID
  • Product details
  • Description of the issue
  • Photos or videos of the product, where applicable
  • Other information required for verification

Providing clear evidence can help us review the request more efficiently.

4. Refund Processing Time

Once a refund has been approved, the refund will generally be processed within 3–5 business days.

The actual time for the amount to appear in the customer’s bank account or payment method may vary depending on the payment provider or financial institution.

5. Perishable Products

For products such as fruits, vegetables, bakery items, and other perishable goods, customers should report any quality or delivery issue as soon as possible after receiving the order.

Refunds for perishable products are subject to verification and approval by Garhakota Basket.

6. Electronics and Other Products

For electronics and non-perishable products, refund requests will be reviewed based on the condition of the product, the nature of the issue, and applicable product or seller terms.

Products may need to be returned or inspected before a refund is approved.

7. Non-Eligible Refund Requests

A refund may be rejected where:

  • The issue is caused by improper use or handling by the customer.
  • The product has been damaged after delivery due to customer misuse.
  • The customer provides false or misleading information.
  • The refund request does not meet our verification requirements.
  • The request is made outside the applicable reporting period.

8. Order Not Received

If an order has not been received within the expected delivery period, customers should contact Garhakota Basket with their order details. We will investigate the delivery status and determine the appropriate resolution.

9. Changes to This Policy

Garhakota Basket reserves the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be published on this page with an updated revision date.

10. Contact Us

If you have questions regarding cancellation or refunds, please contact Garhakota Basket through the contact details provided on our website.

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