Refunds & Cancellations
At Garhakota Basket, customer satisfaction is important to us.
Refund Policy
Refunds are provided only for products that are:
- Damaged upon delivery.
- Spoiled or unfit for consumption.
To request a refund:
- Contact us via email within 24 hours of receiving your order.
- Include your order number and clear photos of the damaged product.
- After verification, the refund will be processed to the original payment method or provided through another suitable method.
Cancellation Policy
- Orders can be cancelled before they are dispatched for delivery.
- Once an order has been dispatched, it cannot be cancelled.
Non-Refundable Items
Refunds will not be provided for:
- Incorrect orders placed by the customer.
- Minor natural variations in the size, shape, or color of fresh produce.
- Requests made after the allowed reporting period.
For any refund or cancellation requests, please contact us at:
Email: support@garhakotabasket.com